Customer Service Advisor

Customer Service Advisor

Location: Newry,Down

Salary: Very Competitive + Excellent Benefits

The Client:

Our client is a well-established automotive firm, offering a wide range of products and services to the transport industry.

The Role:

As a Customer Service Advisor, you'll play a pivotal role in ensuring exceptional customer service and operational efficiency.

Responsibilities:

• Serve as the primary point of contact for customers, addressing their needs courteously.
• Manage service schedules and database efficiently.
• Coordinate PSV appointments and workshop job cards.
• Conduct outbound sales and customer care calls, nurturing key customer relationships.
• Generate maintenance contract quotes and sales.
• Collaborate with Workshop Foreman for job planning and efficiency.
• Communicate additional work requirements to customers, providing accurate quotations.
• Ensure customer satisfaction by adhering to Volvo 'Customer Commitments' and handling complaints effectively.
• Perform general administration tasks, including report generation, paperwork management, and word processing.

Requirements:

• Previously worked as a Customer Service Advisor or in a similar role.
• GCSE level education, including Maths and English.
• Strong administration and organisational skills.
• Skilled in computer operations.
• Experience in service reception or franchised car / heavy vehicle dealership would be desirable.
• Prior mechanical knowledge would be beneficial.
• Full UK driving licence.

Benefits:

• Health insurance
• Life insurance
• Bonus scheme
• Pension scheme
• Office perks
• Free parking
• Free work laptop
• Cycle to work scheme
• Employee development programs
• Gym membership or wellness programs

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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