Customer service advisor

Posted 6 April by Sportsbikeshop

Sportsbikeshop.co.uk is the UK’s largest online retailer of motorcycle helmets, clothing and accessories. We are a young dynamic company and due to our continued success, we are looking to recruit a talented customer service advisor to join our busy team.

As you will be primarily responsible for answering incoming phone calls and emails, you will be the first point of contact for many customers and as such will need to display an impeccable phone manner, together with an excellent standard of written English.

Dealing with queries and handling sales, you will be required to provide accurate advice and technical support, whilst also guiding customers through the sales process.

You will be working within a highly motivated customer service team, reporting to the Customer Service Supervisor, ultimately helping to ensure that the Sportsbikeshop reputation for customer service remains second to none.

Experience and skills required:

A pleasant and polite phone manner

Good communication and interpersonal skills

Excellent standard of written English

A willingness to learn and develop knowledge about both market and products

Good I.T skills, in particular experience of Microsoft Office (Word and Outlook)

Previous experience of dealing directly with customers would be beneficial but not necessary

Knowledge of both motorcycles and motorcycle products, whilst not necessary would of course be highly beneficial.

Salary is negotiable depending on your talent and experience

Please attach a copy of your CV together with a cover note explaining why you think you’ve got what it takes!

Sportsbikeshop is an equal opportunities employer.

Required skills

  • Communication Skills
  • Computer Literate
  • Interpersonal Skills
  • Written English
  • Excellent phone manner

Application questions

Do you own, or have you previously owned a motorcycle?
Do you have previous customer service experience?

Reference: 34846856

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