Due to the continued growth of our prestigious brand we are now seeking an additional Customer Service Advisor for our new flagship Guildford Central store supporting the Branch Manager in providing the highest levels of customer service to our commercial and domestic customers. This is much more than a retail sales role as in return we can offer a competitive base salary of c£18.7k plus bonus of approx. £5k and a very generous benefits package including full training, 25 days holiday and free on site parking. This is an opportunity to join our business at an exciting time and in return we can offer career progression and development.
As a Customer Service Advisor, you’ll support the Store Manager in all aspects of the store dealing with customers enquiries in person and over the phone. The position will allow you to account manage your customers, carry out show rounds, book orders, take payments and ensure the store provides the best possible customer experience.
We are looking for candidates who have a passion for customer service and sales but want the variety offered by working in a prestigious showroom environment. The Retail Customer Service Advisor will act as the first point of contact for most of our customers; driving the business forward and achieving KPI’s, selling merchandise and insurance, following up enquiries and advising customers on the best solution for their needs and dealing with administration and ensuring all store standards are maintained.
Ideally, you should have at least 12 months of previous customer service experience gained within retail, hospitality or another sales based role, excellent communication skills over the phone and in person and a good knowledge of computers and MS Office.
You will be rewarded well in terms of salary and benefits and we can offer you a long term career with an award winning employer giving you stability and career progression away from the uncertain retail high street sector. Having gained experience at a similar level in the retail, customer service or sales sectors, you’ll be enthusiastic, highly motivated and able to work on your own initiative. You’ll also be computer literate and possess excellent communication skills. We will also consider applicants from recent College Leavers or University Graduates seeking their first office based customer service role.
Please forward your CV asap for immediate consideration