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Customer Service Advisor

Posted 8 February by The Works Recruitment Ltd Easy Apply Ended

Customer Service Advisor - Bingley, up to £18,000

Summary:

The role of Customer Service Advisor is critical to the success of the company and its relationship with customers. Strong customer service can build sales and visibility as we try to distinguish ourselves from competitors.

The main aim for a customer service advisor is to provide excellent customer service to all clients. You will ensure that the organisation completely satisfies its customers' needs. You will work at various customer service levels assisting client related issues communicated by both internal sales and external customers.

The role of office administrator provides clerical and administrative support to the sales and operational functions. You will be responsible for specific projects, as well as coordinating and implementing administrative procedures recognised as fundamental to the profitability.

Duties and Responsibilities:

Customer Services Advisor

  • Providing help, advice and a solution to customers using the customer service advisor process
  • Communicating courteously with customers and suppliers by telephone, email and letter
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by the sales teams
  • Coordinating all customer / supplier scenarios including:
    • POD's / ETA's / Faulty Items / Customer Errors / Shortages / Picking Errors
  • Issuing credit notes and product replacements
  • Keeping accurate records of correspondence with customers and suppliers
  • Sourcing and dispatching relevant incentives to accommodate internal & external promotions

Knowledge & Experience (preferable but not essential)

  • Proven customer support
  • Familiarity with CRM systems and practices
  • MS office

    Skills & Abilities

  • Ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to work to SLA's

Strong phone contact handling skills and active listening

Required skills

  • Clerical
  • CRM
  • Customer Support
  • Customer Service Advisor
  • Administrator

Reference: 34432310

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