Customer Service Advisor - Part time

Are you a passionate call centre agent that has drive, someone that thrives in a fast-paced customer service environment and want to build a career where you will be trained and developed to achieve your potential? This role would suit someone that has previous call centre experience.

We are looking for a Customer Service Collections Advisor to join a market leading business in Stoke on Trent. You will be working on behalf of His majesty’s service.

You will work on an inbound and outbound dialler, responsible for delivering excellent service to customers who have missed payments and need to pay off their debt.

We will offer excellent benefits including an employee’s bonus scheme, life assurance, casual dress code and a range of other employee perks. Fantastic training, Permanent roles, Progression, and a competitive starting salary of £23000 increasing to £23,500 after 6 months, plus a bonus potential of up to £2400 per annum (PRO ROTA).

Working Hours: - 20 hours per week

Saturday 8.00am until 7.00pm

Sunday 10am until 1.00pm

Plus either a Monday or Friday 12pm-8pm.

Responsibilities include:

• Speaking with customers on inbound and outbound lines to discuss their arrears circumstances and missed payments
• Ensuring the system is accurately updated after each call
• Discussing debt resolution
• Processing payments
• Ensure the company bad debt policy is followed and reported accordingly
• Delivering excellent service and supporting customers by showing empathy during difficult times
• Achieve individual and team KPI’s
• Liaise and communicate with the relevant departments regarding the customer’s journey

Skills required:

• Proven experience working in a fast paced customer driven role
• Work well under pressure and towards targets
• Resilient and confident negotiating with customers regarding their payments
• Strong written and verbal communications

The benefits:

• Up to 35 days holiday including bank holidays pro rota
• Gym membership contribution of £20 per month
• Our Rewards Platform providing shopping discounts and savings on eating out and entertainment
• An Employee Assistance Programme offering support to help look after your health and wellbeing
• Enhanced Family Leave Policies
• Paid time off to Volunteer at a charity of your choice - up to 2 days per year
• Free onsite parking and tea and coffee provided
• Pension scheme
• Long service awards -
• 5 years - £250 and 1 days extra leave that year
• 10 years - £500 and 2 days extra leave that year
• 15 years - £750 and 1 days additional leave indefinitely
• 20 years - £1000- and 2-days additional leave indefinitely

All successful applicants will undertake employment reference checks, a credit check and DBS check.

***Although we always aim to respond to every application, unfortunately, due to the high volume of CV’s received each day, this is not always possible. Therefore, if you haven’t heard from us within 5 working days of applying, please assume you have been unsuccessful on this occasion. *