Customer Service Advisor - German Speaker

Red Recruitment is recruiting Customer Service Advisor - German Speaker to join an insurance company who have been operating for over 150 years. This position will involve resolving customer queries in German. This role is located in Bristol City Centre, is £25,000 per annum as well as many benefits.

Benefits and Package for a Customer Service Advisor - German Speaker:

• Salary: £25,000 per annum
• Hours: Monday - Friday, 8am - 4.30pm (37.5 hours per week)
• Contract Type: Permanent
• Location: Bristol City Centre
• Income Protection
• EAP Counselling and 24/7 GP access (available for your family also)
• Private Medical Insurance (After 12 months of service)
• 29 days annual leave including bank holidays

Key Responsibilities of a Customer Service Advisor - German Speaker:

• Answering and making phone calls and responding to enquiries within target timescales
• Confirming and verifying insurance details that are provided and accurately entering them into the database
• Reviewing and responding to insurance documents and miscellaneous correspondence within target timescales
• Dealing with high value German speaking clients
• Translating documents as necessary

Key Skills of a Customer Service Advisor - German Speaker:

• Must be able to speak German fluently and to a professional standard
• Previous experience in a customer service
• Preferable experience within claims or insurance but not necessary
• Excellent telephone manners and customer service
• Able to use Microsoft Office 365, particularly Excel
• Must have organisational and prioritisation skills

If you speak German fluently and are interested in this position, please apply now!

Red Recruitment (Agency)