Customer Service Advisor - 4 days a week but paid full time!

Due to the continued and exciting growth of one of our clients we are currently recruiting for a Customer Service Advisor for their growing team. Based in the York Ring Road.

We are looking for candidates who have a passion for customer service that also have the ability to upsell additional company products and retain existing customers when coming to renew.

Salary £23k rising to 25k+ after probation plus monthly uncapped bonus OTE around £30k+. Working 8am-6pm across Monday - Friday but 4 days a week with your day off rotating. Meaning you get the weekend plus an extra day a week!

Duties and Responsibilities: 

• Provide outstanding customer service to both customers and partners of the business through a variety of contact channels.
• Communicating with customers and suppliers via inbound and outbound channels to help assist their needs.
• Maximising revenue opportunities through upselling products.
• Achieving KPI’s and customer SLAs.
• Completing any necessary administration after calls.
• Completing customer orders both over the phone and electronically.
• Handling the customer service email inbox and responding to customers in a timely manner

Experience required:

• Confident working with multiple contact types, such as telephone, social media, webchat and email.
• Excellent customer service skills
• Upselling experience desirable
• Excellent telephone manner.
• Able to multi-task.
• Drive to achieve KPI’s and SLA’s.
• Possess excellent communication skills, both verbal and written.

Pay and Benefits

• Excellent company ethos and career opportunities 
• Uncapped bonus 
• 25 days holiday plus bank holidays
• Lunch paid for on certain days
• Free day off on your birthday
• Free onsite parking 
• Free fruit and snacks        
• Great pension scheme
• Cycle to work scheme
• Bring your dog to work days
• Employee benefits platform