Customer Service Adviser

Posted 6 February by Reed Solutions Featured
REED Specialist Recruitment are working with Santander Operations, looking to recruit several new permanent Collections Advisors to work within the Financial Services sector. Our client has fantastic offices, based in Cobalt Business Park with a modern and spacious design.

You will be joining a fun and friendly team, with a great atmosphere! We are looking to recruit likeminded and hardworking candidates to join a rapidly growing organisation.

Duties:
• Provide first class customer service to those utilising the services of the collections team
• Take ownership of calls, from initial contact through to resolution
• Work within a team ensuring the highest standards of customer experience
• Use the bespoke call handling system daily
• Identify the most appropriate solution to customer’s queries

Background:
• Previous experience in a contact centre environment is advantageous
• Previous experience of delivering customer service to a high standard
• Friendly and outgoing personality
• Commitment to evening and weekend shift patterns

These are brilliant permanent opportunities for the right candidates with a genuine desire to work in a customer focused, collections, or financial services role.

Please be aware that the shift patterns vary, to include occasional 7:00pm finishes, and a requirement to work occasional Saturdays (9am-5pm), and Sundays (10am-3pm). These will be distributed fairly on a rota basis.

Salary: £16,500

Location:
Santander
3, Cobalt Business Park,
Quick Silver Way,
Newcastle upon Tyne, NE27 0QQ

Please do not hesitate to apply today.

You’re dream career is only an application away!

Please contact AJ Belaid at: arjun.ben-belaid@reedglobal.com

Application questions

Do you have call handling experience?
Are you able to travel to the location as listed?
Do you have any active CJJs, IVAs or unspent criminal convictions?

Reference: 34411989

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