Customer Service Administrator

Customer Service / Data Entry Specialist - Manufacturing & Distribution - West Bromwich- Salary up to £24,000 DOE

About the Company

Our client is an established and growing manufacturer and distributor of industrial and speciality gases for a wide range of industrial applications. Part of a growing international group the business is seeking a dedicated and detail-oriented Customer Service Order Entry Specialist to join the team. In this role, you will be responsible for accurately and efficiently processing customer orders, ensuring timely delivery and exceptional service.

Customer Service / Order Entry Specialist - The Rewards

• Salary £24,000 DOE
• Benefits Package
• Free on-site parking
• Long term opportunities within a growing business.
• A kind, friendly environment to work in.

Customer Service / Order Entry Specialist - Requirements

• Proven experience in a customer service or order entry role.
• Excellent data entry skills with a high level of accuracy and attention to detail.
• Strong communication and interpersonal skills, both written and verbal.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proficiency in computer applications, including Microsoft Office Suite and order management systems.
• Ability to work independently as well as part of a team.
• Positive attitude and commitment to providing exceptional customer service.

Customer Service / Order Entry Specialist - Responsibilities

• Enter customer orders into the system accurately and promptly.
• Review orders for completeness and accuracy, resolving any discrepancies or issues as needed.
• Communicate with customers via phone, email, or chat to confirm order details and provide order status updates.
• Coordinate with internal teams including sales, production, and logistics to ensure smooth order processing and fulfillment.
• Address customer inquiries and concerns professionally and promptly, providing resolutions and assistance as needed.
• Maintain accurate records of customer interactions and transactions in the database.
• Assist with other customer service tasks and projects as assigned.

If you feel that you have the experience and skills for this role, please don’t hesitate to apply today.

About Us

Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy