Customer Sales Executive

Posted Yesterday by REED Easy Apply
Our client based in Norwich is looking to strengthen and grow customer relationships; our client pride themselves in being the experts in products for businesses and want to encourage more repeat purchases. To assist with this they are looking for a Customer Sales Executive to make outbound calls that will not be heavily scripted or hard sell as the aim will be bringing back lapsed customers, telesales will be armed with various discount codes and special offers.

The hours are Monday 9.00 to 5.30

Tuesday to Friday 9.00 to 5.00 with 30 mins for lunch.

This role offers Bonusses!!!!!

1. Proactive management of Telesales Outbound activities:
• To actively prepare and conduct outgoing calls effectively and efficiently, demonstrating good time management and commercial awareness
• Identify buying signals and optimise opportunities to increase average order spend and maximise sales potential
• Maintain the agreed level of Sales Service at all times, in accordance with pre-determined targets and Key Performance Indicators
• Understanding and utilising the range of product and service differentiators that are offered by the company to help grow and develop sales volume
• Contacting and developing relationships with customers and prospects using relevant or gathered information from other marketing communications such as emails or mailings
• Applying attention to detail whilst entering customer, sales details on to the business system. Ensuring that all relevant customer information is captured and recorded
• Manage own workload and task list effectively, along with the ability to work under pressure whilst maintaining high standards of sales service
• Liaising with other internal departments in a timely and proficient manner where relevant.
• Positive contribution in the weekly sales meeting
• Attend any product training sessions

2. To ensure that all calls are effectively managed:
• Calls are well prepared and professionally presented ensuring objections are overcome in a positive and respectful manner
• Formulating clear objectives prior to each call to ensure all communication is effective and having business needs in mind
• Asking open-ended questions to determine customer needs, identifiable buying signals spotted and capitalised on
• All relevant and sufficient information is added to the business system to ensure comprehensive follow up and wider communication is possible

We are offering an excellent opportunity to work with a busy team in a friendly environment. Working within a stable team who enjoy socials on a periodic basis.

If you are happy to get on the phone and call warm leads, I would like to hear from you. 

Please contact gemma.carver@reedglobal.com with your CV in Word.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 35205725

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