Customer Resolutions Agent

Red Recruitment is recruiting Customer Resolutions Agents in Solihull to join our client, a leading IT and Telecoms managed service company. This is an excellent opportunity for you to develop your customer service career, working for this fantastic company within their Solihull office as part of their NEW resolutions team of eight people.

The salary for this position is £25,000 per annum and contains many benefits.

Benefits and Package for a Customer Resolutions Agent:

• Salary: £25,000 per annum
• Hours: Monday to Friday, 9am - 5.30pm
• Contract Type: Permanent
• Location: Shirley, Solihull
• Office based, extensive free parking
• Superb career opportunity
• 33 days holiday (including Bank Holidays)
• Employee Assistance Programme
• Private Medical Insurance after probation
• Enhanced Maternity and Paternity pay
• Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme

Key Responsibilities of a Customer Resolutions Agent:

• Helping customers who have reported problems to the customer service team
• Supporting these customers through their journey to resolution
• Talking to and helping the customers by phone and email
• Talking to internal colleagues to make sure a solution is delivered within the expected time frames

Key Skills and Experience of a Customer Resolutions Agent:

• You must have a common sense, organised approach and enjoy talking to and helping people
• No particular customer experience is required but you must have confident communication skills
• Good attention to detail is required
• You should have a professional manner as you will be speaking to both colleagues and customers

If you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)