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Customer Relations Specialist

Customer Relations Specialist

Posted 25 May by YOU Personnel LTD Easy Apply Ended

Customer Relations Administration Specialist

Salary: £20,000 - £24,000 + Company Benefits

Location: Redhill, Surrey

Our client based in Redhill are seeking a Senior Customer Service Advisor/Admin Specialist to deliver a high standard of customer service when responding to specific customer instructions, enquiries, complaints and requests in order to improve customer satisfaction and retention. Duties include:

  • Provide an efficient and effective service to customer queries & complaints which require an in-depth knowledge of specific procedures and related systems and acting to ensure they are satisfied and consistent with department quality standards and procedures
  • Customer Services, specifically with Financial Ombudsman Service (FOS) complaints experience.
  • Maintain and develop up-to-date product, system and process knowledge to act as a centre of expertise and to provide an increasingly effective service to customers
  • Relay customer perceptions and comments, identify and analyse opportunities to improve processes, products and/or systems, providing recommendations and evidence to support proposed implementation.
  • Demonstrate flexibility and the ability to work within all areas of the department, to cover seasonal peaks in volume of work and as workload dictates.
  • Completion and interpretation of team metric logs.
  • Provide on the job training to new staff as required and act as a point of reference for other team members
  • Deputise for the Team Leader in their absence

Skills and experience required:

  • Financial Ombudsman Service (FOS) complaints experience.
  • Essential to have knowledge and experience of administering financial data
  • Excellent communication skills with the ability to liaise and communicate with all levels of colleagues and customers is essential

Successful candidates will be subject to background checks.

Required skills

  • Complaints
  • Customer Service
  • Financial Services

Reference: 34856186

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