Customer Operations Specialist French

Posted 9 March by Budapest MSS Easy Apply Featured
Our prestigious client works in the hardware technology industry and expands its existing operation in Budapest. The French Speaking Customer Operations Specialist is responsible to manage & execute contracted Managed Services as defined by Client Statement of Work, works with customer contacts, 3rd party partners and the company’s resources to execute defined services.

Why it is a good opportunity for you:
• Value added processes, complex tasks – good motivator for long term
• Attractive work environment
• Good internal movement opportunities
• Corporate key client portfolio

What you will be doing:
• Day to day services delivery execution, escalation management, generating or providing customer reports and providing input and recommendations for ensuring Client satisfaction
• Responsible for management and execution of steady state services as defined in a Managed Services Statement of Work (SOW) typically for multiple, small accounts
• Manage all aspects of the day-to-day operations such as install base accuracy, hardware order management, device change management, issue resolution, toner reconciliation analysis, consumables management, normal business as usual activities
• Maintain necessary client communication via email and phone; maintain an active Client Action Log
• Monitor and report on services & maintenance performance metrics to fulfill contractual SLA as required - utilize escalation when needed. Responsible to ensure the highest level of services delivered in alignment with Lexmark’s 100% Client Retention goal
• Assures compliance with the company’s and Customer’s HR, procurement, legal, financial, ethics and government related policies, strategies and processes
• Work together with partners as required to support client contractual requirements
• Comply with the company’s standard customer operations processes

Requirements that make you the best candidate:
• Fluent in English and French
• 3-4 years of experience in an operation or services delivery role, accountable for customer satisfaction and service level attainment
• BA/BS/BBA degree in Business or equivalent experience
• Excellent skills in MS Office Suite including, word processing, spreadsheet, presentation software and MS Visio; working knowledge of Windows; basic understanding of IP protocol schema and basic network protocols
• Demonstrated ability to effectively communicate via email and phone to business clients
• Individual must demonstrate a high level of business acumen; ability to get along well with diverse personalities—flexible

Apply directly to Reka Ivan - Research Consultant, for a short, pressure free and confidential discussion on this role and other opportunities.
Tel: +36 1 8833 521
Web page:

Reference: 34645187

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