Customer Operations Lead

Customer Operations Lead waiting to be filled

Venn Group have been approached by a Housing Association and would like to introduce the following positions available

Position:          Customer Operations Lead

Location:         Cheadle Hulme

Rate:                £31,400 Salary

Length:            Permanent

Hours:              35 hours p/week

The role will predominantly involve:

• Demonstrate knowledge in Customer Experience, Allocations, Income and Leasehold to support the team in actioning and responding to queries
• Lead, coach, develop and motivate colleagues using available management tools such as team meetings, check-in/121’s & performance management processes to address any underperformance and development issues promptly
• Develop service level targets for omni-channel and administration tasks
• Carry out audit checks across the team to ensure policies and procedures are being adhered to including the Allocations and Income Management policies

The successful candidate must have Experience in a contact centre and people management.

To find out more about this role or to apply please contact Matt Dodds on or alternatively send a CV to

*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations.