Customer Insight Manager

Customer Insight Manager

Solihull, 2 days a week on-site

Up to £55,000 plus good benefits!

The Company:

Joining the 2nd largest banking group in Europe, going through a big transformation of driving data through internal teams. They are looking to bring in a Customer Insight Manager to drive this and focus on the analytics.

Reporting into the Head of Customer Insight and Analytics.

The Role:

As a Customer Insight Manager, you will be responsible for:

- Looking at the 'what' and 'why' of customer analytics

- Working on predictive and prescriptive analytics

- Managing a small team of analysts so managerial experience is desired

- Using SQL/Python for hands-on analytics with customer data

- Tracking and analysing customer journeys

Skills/Requirement:

- Experience in the Banking industry

- Management/ mentoring experience

- SQL experience

- Tableau experience is desired but open to other visualisation tools

Interview Process:

1 Stage - 30 minute Chat with hiring manager

2 Stage - 1.5 hour On-site Case Study and Competency questions