Customer Experience Manager

• Customer Experience Manager
• Leeds - Outskirts - East Leeds
• £35,000 - £42,000
• Leading FMCG / Consumer brand

Client Details

Page Group are delighted to be working in partnership with a national FMCG / Consumer brand who are now looking to appoint a Customer Experience Manager. With the customer truly at the heart of all business decisions, this role is crucial in supporting the businesses long term goal

Description

• Management of 10fte within customer experience responsible for all customer interactions via phone and email
• Create a world class level of service across the entire customer journey, looking at how we can improve moving forward
• Use all available MI & data sources to understand customer behaviours and trends
• Create and present reports around customer satisfaction
• Take ownership of any escalate customer issues
• Keep up to date with industry trends and products
• Build strong working relationships with key B2B customers through clear and transparent communications
• Provide the team with regular training and the tools to be successful in their roles
• Work closely with key internal stakeholders across Warehouse, Logistics, Sales & E-commerce

Profile

• Experience managing a similar customer experience / service function
• Customer centric approach
• Ability to work in a time sensitive environment
• Strong process improvement knowledge
• Excellent communicator

Job Offer

The role of Customer Experience Manager will join a national FMCG / Consumer business based on the outskirts of Leeds.

The role offers a salary of £35,000 - £42,000 plus 26 days holiday plus bank, excellent pension, free parking, company discount and fantastic, modern working environment