Customer Experience Executive

Red Recruitment is recruiting a Customer Experience Executive in Macclesfield to join our client, the largest retailer of used motorbikes in Europe. This role will involve you providing an excellent customer experience to all customers.

The salary for this position is £27,000 per annum.

Benefits and Package for a Customer Experience Executive:

• Salary: £27,000 per annum
• Hours: 41 hours per week, 5 days per week including every other Saturday
• Contract Type: Permanent
• Location: Macclesfield
• Netflix membership
• The Dining Group discount card
• Gymflex benefit
• Group life assurance 4 x salary
• 15% staff discount
• Pension scheme
• Cycle to work scheme
• Health care and wellbeing benefits
• Enhance maternity and paternity leave

Key Responsibilities of a Customer Experience Executive:

• Providing an exceptional customer experience through all stages of the customer's journey
• Enhancing customer experience in order to deliver exceptional customer satisfaction
• Owning a customer through the entirety of their issue to ensure a smooth resolution
• Understanding GDPR and other relevant policies and how this impacts our customers
• Resolving all customer questions and queries via phone and email within set SLA's

Key Skills and Experience of a Customer Experience Executive:

• Great problem-solving and solution-focused approach with a "can do" attitude is required
• Being a proud and passionate ambassador of the business and their values
• A confident approach
• Excellent communication skills is required
• A passion for motorbikes is advantageous but not essential

If you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)