Customer Contact Agent

Posted 21 September by Santander Operations

Location - Newcastle

Contract - FTC (possible extension to June 2019)

Salary: £16,000p/a plus £500 flexible allowance

Hours of work: Full time (35 hours)

Shifts between 8:00am-7:00pm Monday - Friday Saturday 9:00am-2:00pm

Contract: Annualised hours

Established in the UK in 2007, Santander Operations provides Operational Services to more than 14 million Santander UK customers (4.6 million 1 | 2 | 3 World customers), and 600,000 business and corporate customers. With over 3,000 employees, based at over 10 UK sites supporting over 800 Santander UK branches.

We are currently recruiting for a PPI Telephony Adviser to join our ever growing team, providing a first class customer service experience by taking inbound calls and interacting with customers who believe they have been miss sold PPI. You will deal with a variety of enquiries and work in accordance with agreed SLAs, policies and procedures of the bank.

As an ambassador for the bank you will work alongside your team members to provide an exceptional level of service, assist customers and offer solutions. You will have a customer focused mind-set and be a confident communicator. Ideally, you will have worked in a contact centre environment and have the ability to demonstrate a skill set of professionalism, empathy and understanding, which along with our bespoke training, and ongoing coaching and development will make sure you’re well prepared to be the best.

If you share our purpose to help people and businesses prosper and want to help fulfil our aim to be the best retail and commercial bank, this role could be for you.

Other benefits include; Contributory pension scheme, life assurance, and discounts on a wide range of high street retailers. Additionally, your salary will continue to progress through the salary range for your role as your career develops with Santander.


Be decisive; apply below.

Required skills

  • Calls
  • Communicator
  • Customer Service
  • Policies
  • Scheme

Reference: 34483420

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