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Customer Complaints Advisor

Customer Complaints Advisor

Posted 5 April by Pertemps Recruitment Partnership Easy Apply Ended
My client based in the Burton on Trent area are currently recruiting for a Complaints Advisor to join their team on a permanent basis. The role will be working in a fast paced environment in a friendly office environment.

Duties to include:

• Dealing with written and verbal complaints from customers

• Liaising with members of higher management, customers and installation teams to ensure issues are resolved swiftly and effectively

• Taking calls from customers who may be frustrated trying to resolve these issues directly over the phone

• Responding to customers complaints thoroughly ensuring all aspects of complaints are responded to and resolved in a timely manner

• Maintaining and updating databases, ensuring information held is accurate and kept up to date

• Investigating and responding to complaints raised by the financial ombudsman service

• General administration duties

Experience required:

• Have experience in dealing with customer complaints on a day to day basis

• Have excellent communication and organisation skills

• Be confident in dealing with telephone enquiries and complaints, including calls which may be of a difficult nature

• The ability to multi task within a fast paced role

• Work to strict deadlines as part of a team or as part of a small team

• Excellent customer service skills

If you are interested in this role, please apply online! Or call and speak with Jessica!

Reference: 34839045

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