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Customer Communications Manager

Posted 23 February by Hays Specialist Recruitment Limited Easy Apply Ended

Customer Communications Manager
£30,000 - £35,000
Bradford

A financial services organisation based in West Yorkshire

Due to an increase in activity, my client is actively looking for a Customer Communications Manager to ensure relevant, timely and customer communications are delivered to customers, to support business strategy and objectives.

Responsibilities

  • Own and manage the oversight of a range of customer communications activity including but not limited to mailings, printed literature, online content and operational communications
  • Act as the customer communications lead for all projects, including but not limited to, planning, creating solutions and strategies and monitoring outputs.
  • Drive the customer communications agenda with internal stakeholders and associated teams
  • Manage and track the approval / sign-off process for all customer communications activity.
  • Manage overall customer communications activity to understand the complete customer journey.
  • Working with our outsourced providers, ensure customer website content remains up to date and relevant.
  • Liaise with internal communications to drive internal awareness of ongoing customer communications activity.
  • Liaise with Corporate Communications to highlight any potential PR issues resulting from any customer communications activity.
  • Ensure appropriate brand identity is applied consistently across all external communication touchpoints including customer mailings literature and all websites.
  • Track spend v budget for all customer communications activity

Personal Profile

  • Relevant and demonstrable communications experience.
  • Strong understanding of the business operations.
  • Customer focused
  • Exceptional written and verbal communication and copy writing skills
  • Have an understanding of the mortgage marketplace and mortgage products in general.
  • Strong relationship management skills - ability to challenge, influence and negotiate.
  • Ability to manage own workload - planning, prioritisation and delivery
  • Self-directed and motivated, but also able to work within a team and focus on wider Group goals
  • Creative and open to new ideas - positive approach to problem solving

If you are interested in the above opportunity and have customer communications experience within financial services, please do not hesitate to contact me on

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Reference: 34541407

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