Customer Care Coordinator

Posted 24 September by SF Group
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The Commercial Division of SF Group are currently recruiting for a Customer Care Coordinator covering maternity cover for our client in Leicester. This role is paying up to £20,000 and is immediately available for the right candidate. This role will be for 9 months but could be extended.

The duties are:

  • To have read, understood and complied with Company policies and procedures at all times
  • Ensuring matters are progressed promptly and efficiently and followed up to completion
  • Fully cooperate with the Companies Customer Care Policy
  • General Administrative duties, as required, monitoring customer care emails, being reactive to new and ongoing issues
  • Typing letters, reports, schedules, photocopying, scanning, filing, update schedules and reports
  • Respond to emails and correspondence
  • Liaise with the MD's PA on escalated matters, provide weekly updates
  • Draft responses to Customers on escalated matters
  • To ensure all calls received into the Department are answered professionally and courteously, and issues logged appropriately
  • Communicate with the Customer Care Manager to ensure all defects are dealt with by the appropriate personnel
  • Maintain the relevant Customer Service log/monitor
  • Provide administration support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing etc.
  • Liaise between sub-contractors and the Division to ensure maintenance requests are carried out, check invoices and forward for payment
  • Arrange contra-charges where necessary
  • Liaise with the Buying department - order materials as and when required
  • Coordinate schedule of work for the maintenance team
  • Support the Department to ensure any issues that arise post-exchange are effectively and efficiently dealt with

To be successful as the Customer Care Coordinator:

  • Previous relevant experience
  • Have working knowledge of all Microsoft packages
  • Attention to detail
  • A polite and professional telephone manner
  • Enthusiastic team player

Reference: 36181483

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