Rate of pay: £8.79 Per hour
Working Hours: Fully Flexible - Monday to Sunday between 6am and 10pm
Start Date: ASAP
Contract: 12 Months - Temp to Perm opportunity
PLEASE NOTE THAT THIS ROLE IS WORKING WITHIN "BANKING" AS PART OF THE NEW NATIONWIDE CENTRE OF EXCELLENCE IN PEGASUS, SWINDON.
Speaking to Nationwide's customers on the telephone requires an exceptional level of service, as you will be helping them to manage their finances. You will be required to ensure that every customer interaction has a positive outcome - so making sure you do the right thing for our customers is paramount to Nationwide's success. Whether you're supplying them with account information or processing an overdraft request, you'll need to think about the bigger picture for Nationwide's customers and how you can help them more; by discussing other products or services they may benefit from and give them an opportunity to discuss these needs further with a colleague. It's a challenging but supportive environment and we will provide you with all the training you'll need to.
Competencies: Excellent communication skills. Ability to make & explain decisions clearly. Computer literacy is essential as you will be required to use numerous systems at any one time.
Values: Confident, demonstrate a passion for Customer Service & providing the best outcome for the Customer.
Experience: Customer service experience is essential.
*This is a TEMP-PERM opportunity*
This is a 35-hour week with flexible shifts falling between 8am - 8pm Monday- Sunday. (For example, 8-4, 9-5, 11-7, 12-8).
Candidates will be required to work 8 out of 12 weekends on a Saturday or Sunday (not both).
NO HOLIDAY CAN BE TAKEN IN THE FIRST 4 WEEKS OF STARTING DUE TO ESSENTIAL TRAINING THAT CANNOT BE MISSED.
Working hours during your training period will mirror your Managers shift pattern.
To be considered for this exciting position, please email your CV in the first instance.
Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process.
Consultant: Kate Unwin
The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks.
Adecco is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance.
Your CV will be kept on file and you will be considered for future vacancies that match your skills.
- Customer service
- Call centre