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Customer Advisor

Posted 6 March by RHP Easy Apply Ended

RHP Group is an innovative customer facing organisation, driven by our ambition to be one of the best service providers in the UK. We’re always looking to lead the way in the sector and beyond and recognise our people are our most potent asset. Our people love working for us and we’ve been recognised as an excellent employer in a number of prestigious awards such as being named 'Great Place To Work’ medium sized organisation 2016, European Employer of the Year and achieving Investors in People Gold at the highest level.

Working in our busy award-winning customer success centre, you'll be offering a great customer experience through web chat, phone and email. You’ll provide information and advice to make sure customer enquiries are dealt with efficiently and resolved first time. Doing your job brilliantly means using your energy, knowledge and enthusiasm to answer customer queries and keep them happy. Understanding their needs, you'll identify the best ways for us to help them and drive innovative solutions.

Digital savvy with amazing customer service skills, you’ll ideally have contact centre experience or housing knowledge but this is not essential as full training will be given.

We take real pride in developing our people and celebrating success. Our employees are proud to say I am RHP. That means being positive and most of all, having a commitment to delight our customers with a service that just keeps on getting better and better.

If this sounds like you, simply send us your current CV and a 60 second video letting us know what makes you stand out from the customer service crowd as a customer service superstar!

Working hours are Monday and Thursday 9am - 5.15pm & Friday 9am - 5pm.

Closing date for applications is Friday 23 March 2018.

Required skills

  • Advice
  • Contact Centre
  • Customer Service
  • Online Services
  • Web Chat

Reference: 34614139

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