This is an exciting opportunity to join one of the UK's leading Financial Institutions; this is a prestigious client who is known for rewarding their staff and offering fantastic career opportunities. We're the 3rd best large employer in the UK for a reason. If you put a lot in, it's only fair you should get a lot out. So if you help us do the right thing for our customers, we'll help further your career at Nationwide.
Rate of pay: £8.45
Working hours: Mon - Fri 35 hours (9-5)
Contract: 12 weeks
Location: Optimus House, Swindon
In the Visa Disputes team, customers will be contacting you to let you know that they do not recognise a transaction on their account which has been paid for via their debit card. The job is to investigate these cases whilst giving the fairest and best customer outcome while abiding to VISA rules. You will need to make decisions based on your investigation, some of which can carry risk of high losses should it not be acted upon accordingly so attention to detail is required.
You will need to be able to deal with difficult conversations, confident with conflict and being able to spot if a customer is telling the truth or not with the information provided. As well as this, it will be high targets with processing your work off the back of phone calls.
Describe an ideal Candidate:
- Excellent written and verbal communication.
- Team player
- Hard working
- Fast-paced office experience is desirable
- Customer service experience
- Some knowledge of Visa disputes/recoveries
- Data Entry
To be considered for this exciting position, please email your CV in the first instance.
Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process the application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks.
Adecco is an equal opportunities employer if you do not hear from one of our consultants within 7 days of applying for this role; please assume you have been unsuccessful in this instance.
Your CV will be kept on file and you will be considered for future vacancies that match your skills.
- customer service