CRM Business Analyst Genesys Required

CRM Business Analyst with expertise in Genesys Systems and Contact Centre Technology

I am pleased to be partnering with a leading Financial Services organisation, based in Farnborough, Hampshire who are looking for a CRM Business Analyst with experience with Genesys to join their team.

Based in my client's modern UK office (1 day a week, rest from home) you will receive £460-£500 per day inside IR35 and the position will be due for extension in December 2024. This is an exciting time for the CRM department and this position will see you working with Central Projects - UK, Ireland and internal call centres and multiple external partners rolling out new technology. You will need to live within a two hour commute of Farnborough, Hampshire and have technical skills in the following areas:

• Experienced as a Business Analyst and confident with typical Business Analyst duties
• Knowledge of Call Centre Technologies - Genesys is a must (preferably Genesys Pure Connect)
• Understanding of Data and how it transfers between systems
• Work with Domains Owners, Product Owners, Project Leads and SMEs to capture high level and detailed level business requirements and document, including: as-is processes and to-be processes; functional and non-functional requirements.
• Understanding and gathering requirements
• Translating and understanding system needs into technical requirements
• Stakeholder Management
• Track record of successfully delivering business improvement and IT change

Sponsorship
Right to work in the UK will be required and sponsored or overseas candidates will not be considered.

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