Council Tax Recovery Officer

Ref: WNC17794

Location: Remote - will need to come to office (NN1) to pick up equipment/training and set up on system.

Hours: Monday to Friday 37hrs per week

Pay: 27.00ph paid weekly via umbrella

Duration: Ongoing Contract - Long Term/Temp to Perm

Duties

• To maximise the income to the Council by ensuring the appropriate recovery action is taken against non-payers and to improve on collection rates.
• To support customers to find sustainable ways to meet their Council Tax debt with the Council.
• To maintain an up to date knowledge of Council Tax and recovery legislation and case law and related policies and procedures.
• To undertake the administration for the recovery of Council Tax initiating recovery action in accordance with legislation and Council policy including issuing final notices and summonses, attachment of earnings, referring cases to external enforcement agents, issue of liability orders
• To deal with customer enquiries resulting from recovery action by phone, via letter and email including negotiating and making payment arrangements providing a good customer service at all times.
• To deal with enforcement agents returned cases and make decisions on the next course of action.
• To assist with the compilation of statistics and reports and to assist with testing of new software releases for the Council tax system .
• To liaise with the Seniors to ensure that the Council’s approach to corporate debt recovery and enforcement is joined up and in accordance with legislation.
• To attend court representing the authority for Court actions relating to Council Tax liability as required

Qualifications & Experience

• Strong communication and negotiation skills and ability to communicate with all customers, partners, ability to make difficult decisions showing tact and diplomacy.
• Proven ability to work on own initiative to achieve targets and deadlines and to use own discretion and judgment
• Proven ability to prioritise large volumes of complex work to meet tight deadlines and targets while having regard to urgent more vulnerable cases and the need to be accurate
• Strong organisational and time management skills