Correspondence Product Owner

Correspondence Product Owner

My client is seeking a Correspondence Product Owner to join their team. The successful candidate will be responsible for defining, delivering, and maintaining customer correspondence outputs, aligned to the customer experience strategy and guidelines. The Correspondence Product Owner will work across the entire client business and is expected to have or rapidly establish credibility with business stakeholders, demonstrating an ability to understand their environment both technically and culturally.

Key Responsibilities

• Execute business analysis with business, IT and strategic partners on large/complex projects to identify, understand, challenge and agree requirements specifically for Correspondence.
• Recommend the best method of achieving the required business outcome, make clear recommendations based on sound knowledge, analysis of options, and deliver high-quality correspondence specifications.
• Provide input to the establishment of innovative business solutions to meet strategic, tactical and operational requirements, typically with an impact across multiple business units.
• Interpret legislative and regulatory changes, assessing the wider impact on Customer Correspondence, and in designing business solutions to ensure compliance with externally-driven timeframes.
• Produce clear and effective documentation of both a detailed and descriptive nature, using graphical and statistical information in an intelligent way to communicate Customer Correspondence requirements.
• Support business acceptance testing activities, ensuring that Testing Strategy/Plans are fit for purpose and providing a central escalation point for any queries and issues arising from the Testing Team.
• Contribute to the ongoing development of Correspondence Delivery as a centre of excellence.
• Lead the deliveries of a correspondence project or strand of a large project, potentially coordinating the work of a team of several analysts (typically up to 7 analysts).
• Contribute through effective analysis and recommendation on critical business decisions to support delivery of business outcomes and benefit realization.
• Support Quality Assurance testing, defect resolution and provision of MI.
• Line management of Correspondence Analysts.

Qualifications, Skills & Experience

• A systematic, discipline and analytical approach to problem solving, supported by strong interpersonal skills and confidence to select and apply relevant analytical and process engineering tools. Is able to apply different techniques to resolve issues and analyse risk and impacts across a range of potential solutions.
• Strong attention to detail, good fact finding skills and ability to make evaluative judgments based on both quantitative and qualitative information.
• Good understanding of differing operating models and the effect this can have on the cost effectiveness of solutions.
• Good understanding of Correspondence Systems i.e. must understand the architecture and the impacts consequences of the solution/design on that.
• Experience of a wide range of project methodologies and approaches.
• Experience of applying a range of techniques to gather, sort and format data for detailed analysis and to present the result in an unambiguous manner; appreciation of best practice for different types of analysis.
• Experience of a wide range of elicitation techniques to capture business requirements across the organization ensuring that those requirements are validated against operational needs and priorities.
• Proficient in a wide range of information/data presentation techniques, including the standard MS software applications and process modelling tools (e.g. Visio).

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

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