Conversion Handler

Conversion Handler

Manchester City Centre

Hours: Monday to Friday, 9:00am-6:00pm, plus every other Saturday, 9:00 am-6:00pm.

£29,080.48 + Commission + Benefits

Are you a confident communicator with a talent for turning conversations into positive outcomes? Do you thrive in a fast-paced, target-driven environment where your ability to build relationships and solve problems can make a real difference?

If so, we have an exciting opportunity for you!

We are looking for a proactive and motivated Conversion Handler to join our growing team in Manchester City Centre.

This is an ideal opportunity for someone who enjoys engaging with clients, overcoming challenges and maximising opportunities. You'll play a key role in retaining clients, progressing claims and ensuring customers receive the support they need throughout their claims journey.

The Role

You'll play a key role in retaining clients, progressing claims and turning missed opportunities into successful outcomes.

Your responsibilities will include:

• Building relationships with new and existing clients.
• Resolving concerns and overcoming objections to retain claims.
• Identifying opportunities to progress pending and rejected claims.
• Supporting clients with vehicle hire arrangements and resolving issues.
• Working with internal teams and external partners to maximise claim conversion.
• Maintaining accurate records and delivering excellent customer service.

What We're Looking For

• Experience in telephone-based customer service, sales or retention.
• Excellent communication, negotiation and objection-handling skills.
• A proactive, results-driven and solutions-focused approach.
• Strong organisational skills and attention to detail.
• Confidence managing challenging conversations in a target-driven environment.

Experience in legal services, personal injury, insurance or claims handling is desirable but not essential.

What's In It for You?

• £29,080.48 basic salary plus commission scheme
• Your birthday off.
• Additional annual leave rewards for 100% attendance.
• Free wellbeing support, counselling and financial advice through Health Assured.
• A day off for your child's first day at a new school.
• Dress-down Fridays.
• Company social events.

Ready for Your Next Move?

If you're passionate about people, motivated by results and ready to take your earning potential to the next level, we'd love to hear from you.

Apply today and become part of the team.