As a result of new mobilisations and continued growth we are looking to strengthen our management teams and are looking for new contracts managers or area managers or operations manager to primarily support our clients in Coventry/ Birmingham and Northamptonshire area
A basic salary of up to £32,000 plus car 27 days holiday plus bank holidays for experienced contract managers in the contract cleaning industry who want to manage their own business area including P&L and take direct control of their team, client relationships and results as well as H&S including COSHH, BICSI, IOSH.
We are a national provider of Facilities Management Service, trusted by commercial and institutional clients operating across a range of sectors including Education, Retails, Industrial, Public sector, Healthcare, Pharmaceuticals and more. With a revenue of 2.6 billion euros and 90,000 employees, who dedicate themselves to supporting the safety, well-being, and comfort of millions of people, we are one of the market leaders in professional service in Europe.
KEY OBJECTIVE OF THE ROLE:
To manage several contracts ensuring the delivery of a consistently high-quality standard of service which meets the client and satisfaction, whilst meeting the company business needs.
Ensure the service delivery specification is implemented and adhered to.
Regular client liaison: plan and implement a visitation programme to monitor standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
To ensure all client queries and complaints are dealt within a timely and effective manner.
Ensure the line manager is kept fully advised of any operational difficulties, especially those, which would jeopardise the retention of the contract. Recommend, as appropriate, improvements, staffing numbers and rates that are in the best interest of the business.
To ensure that the financial performance of each contract is being controlled to the budgeted requirements. This relates to:
(a) Staffing levels and pay rates
(b) Materials and equipment
(c) Payroll completion
(d) Plan manning, equipment, and material levels for periodic work.
(e) Other costs such as vehicles etc.
Maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
To assist the sales team as and when required.
To ensure adequate supplies are onsite.
To recruit, induct and train new staff.
Monitor and review performance of staff, and effectively communicate the company’s required standards to staff.
To resolve any disciplinary/ grievance matters in line with company policy and procedure.
To provide guidance, coaching and training to managers and supervisors.
Ensure that new starter and signing in procedures are adhered to.
- Contract Cleaning
- Contract Managers
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