Contractor Liaison Coordinator - Part Time 1yr FTC

We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

What you'll be doing

We are looking for a Contractor Liaison Co-ordinator on a part time basis for a 1 year fixed term contract. In this role you will undertake effective coordination of repairs and maintenance works, administrative duties and financial and statistical functions in support of all repairs and maintenance contractors providing excellent planned maintenance, responsive repairs, empty homes, compliance and grounds services to all of our customers.

• Assist Planners and Supervisors in co-ordinating and monitoring the responsive repairs services delivered by contractors, effectively responding to queries.
• Liaise with Contracts Manager (Responsive Repairs Contractors), Operational Supervisors, contractors, Planners, CRC and customers to provide information and support to them as required.
• Provide regular progress reports to the Planner Supervisor, Contracts Manager (Responsive Repairs Contractors) and the Operations management team in relation to service delivery
• Raise orders for works as requested by the Planner Supervisor or Contracts Manager (Responsive Repairs Contractors) and apply all job costing information accurately and in a timely manner to works in progress or completed jobs, forwarding to the appropriate person or team.
• Liaise with Contracts Manager (Responsive Repairs Contractors) and Planner Supervisor to ensure all repairs feedback is actively dealt with and follow up actions in place to improve the customer satisfaction.
  

Requirements

What we're looking for

• Experience of office systems and procedures
• High level of computer literacy including a good working knowledge of Microsoft Office packages (Word, Excel and Outlook).
• Able to prioritise work and manage conflicting deadlines.
• Experience of working in a customer focused environment.
• Self-motivation with the ability to use own initiative.

Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.

Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we're always open to new ideas or ways of working.

Please note the following:

this role will be on a part time basis working Mondays and Fridays, 12.5 hours a week, for a 1 year fixed term contract. Initially for the first 2 weeks hours can be increased for training purposes. Although we have a hybrid working structure, for the 6 month probation period of this role, it will be office based.

Benefits

• The salary for this post will be £27,405 pro rata Per Annum (pro rata figure: £9258)
• Learning and development opportunities
• Healthcare cash plan
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• CHParticipate volunteering programme
• Competitive pension scheme
• 25 days annual leave pro rata per annum, plus bank holidays and 3 extra days between Christmas and New Year.
• 12.5 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.