We are looking for candidates with proven Call Centre experience. The main purpose of the Contact Centre Agent role is to promote a range of services and products available to customers, handle customer enquiries and resolve complaints to the required standards via Inbound calls, outbound calls, e-mail, WebChat and social media.
Start date: May 2021
Salary: £21,895 + excellent company benefits.
Working Hours: 35 hours a week Mon-Fri, shifts between 8.45am-6pm. Some Saturday work is required 8am-1pm.
Skills and experience required for the Call Centre Agent role:
* Previous experience of customer service within a busy Call/Contact Centre environment
* Excellent communication skills both verbally and written
* Ability to demonstrate a confident, empathetic approach to customer service including investigation, negotiation and product promotion via a variety of channels
* Good IT skills
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
- Call Centre
- Contact Centre
- Customer Care
- Customer Contact
- Customer Services
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