Contact Centre Agent

Posted 21 April by Randstad Business Solutions
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Randstad is working with a great, very well established business based in the East Grinstead, West Sussex area who are looking for experienced Customer Service professionals to join their team.

We are looking for candidates with proven Call Centre experience. The main purpose of the Contact Centre Agent role is to promote a range of services and products available to customers, handle customer enquiries and resolve complaints to the required standards via Inbound calls, outbound calls, e-mail, WebChat and social media.

Start date: May 2021

Salary: £21,895 + excellent company benefits.

Working Hours: 35 hours a week Mon-Fri, shifts between 8.45am-6pm. Some Saturday work is required 8am-1pm.

Skills and experience required for the Call Centre Agent role:

* Previous experience of customer service within a busy Call/Contact Centre environment
* Excellent communication skills both verbally and written
* Ability to demonstrate a confident, empathetic approach to customer service including investigation, negotiation and product promotion via a variety of channels
* Good IT skills

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Required skills

  • Call Centre
  • Contact Centre
  • Customer Care
  • Customer Contact
  • Customer Services

Reference: 42368054

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