Contact Centre Administrator

Job Title: Contact Centre Administrator

Location: Sunderland Royal Hospital, Sunderland, SR4 7TP

Shift Pattern: Monday- Friday 9am-5pm

Trust Location: South Tyneside & Sunderland NHS Foundation Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, South Tyneside & Sunderland NHS Foundation Trust is the place for you.

About the Trust

Our staff work in lots of different locations and do lots of different things. They look after people at home, in the community and in hospital. They work in local health centres, schools and GP practices as well as our hospitals. We also run lots of specialist services. This means patients come to our hospitals from right across the region.

What you'll be responsible for:

• First point of contact for patients, GP and Dental staff, resolving or transferring on queries for the Outpatients department.
• Answering incoming calls, resolve queries from patients, general and dental practice staff and STSFT staff in a friendly, courteous and professional manner.
• Dealing with appointment and referral queries and helping the wider Outpatient Appointments team with scheduling tasks, including booking and rescheduling of appointments.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

• Excellent communication skills- both verbal and written
• Microsoft office skills- Outlook, Word, and Excel
• Ability to meet deadlines and work under pressure
• Previous admin/ reception experience
• Customer service experience
• Previous NHS experience
• Time management skills

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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