Contact Center Agent

Posted 3 days ago by Mulberry Recruitment Featured

The Role:

As a Contact Centre Advisor you will be working on behalf of a well-established client of ours, where you will be answering any complaints/queries via telephone, email and letter.

You will need to have experience in customer service, good written/verbal communication and a creative eye which will help in aid of making great experiences happen for our customers and will be your top priority.

The Ideal Candidate will have:

  • At least one year of Contact Centre experience.
  • An outgoing and approachable personality.
  • Excellent oral and written communication skills.
  • Ability to manage projects and work closely with other departments
  • Strict attention to detail
  • Experience of working to deadlines, workload planning and multi-tasking.
  • Ability to work without close supervision
  • A good team player
  • Interest in healthy living and nutrition
  • A Creative eye and ability to produce engaging reports and customer responses.

Contact Centre duties:

  • Ensuring all customer interactions are resolved in a timely manner meeting SLA’s.
  • Handling high volume calls, emails, voicemails and other communication means.
  • Work as part of a team to assign tasks to other team colleagues.
  • Ensuring the escalation process is followed at all times and providing support to the team when needed.
  • Develop a strong knowledge of the client brand and their product range.
  • Work as a team to contribute in ensuring all daily, weekly and monthly tasks are complete

Reference: 34146275

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