Concept Academy Field Service Engineer

Posted 30 September by Concept Resourcing
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Do you have a strong interest for electromechanics? Are you fascinated with repairing, servicing and see how things work? Would you love to work for a market leader within the white goods industry as a Field Service Engineer?

The Concept Academy are hiring Engineers to join a market leader of large domestic appliances such as washing machines, refrigerators, dishwashers, cookers & tumble dryers.

Who are we looking for?

We are seeking keen individuals with a willingness to learn that would love to get hands on within a new industry. You will have a passion within electromechanicals with basic experience also being advantageous. Other qualifying areas or experience that may be considered are ; vehicle maintenance, coffee machines, vending machines, ticket machines, parking machines, washing machines, tumble dryers, dishwashers, microwaves fridges etc.

It is important that you are able to demonstrate;

  • Fantastic customer service skills
  • Energetic, driven & great attention to detail
  • Eagerness to learn
  • Problem solving in difficult situations
  • Good oral and written communication skills
  • Long term goal to be trained as a competent engineer

Our training academy

  • Fully comprehensive training including classroom, workshop and theory
  • 8 week training course at client Head Office in Peterborough starting 16th November & 23rd November
  • Stay overnight within the week and go home on weekends
  • Once fully passed you will receive van & fuel card

Life after training

You have completed your 8 week training, you have a shiny new van, tools and parts all loaded, you're ready to go … so what's next?

  • Service repair and maintenance within domestic settings on a range of domestic appliances
  • Monitor and maintain adequate stock levels
  • Completing service calls via PDA
  • Monthly one to ones with Regional Supervisor & Team quarterly meetings
  • Ongoing training and skill set monitoring
  • Aiming for first time fix rate
  • Day to day updates via Coordination Team

What's on offer?

  • £21,000 per annum (23,000 inside M25 for London / South East)
  • Van & fuel card
  • Increase after 6 months
  • Comprehensive 8 week training course direct from manufacturer
  • 20 days holiday + bank holidays
  • Payable through an umbrella company
  • Quarterly engineer reward scheme
  • Access to Perkbox

The Essentials

  • Strong interest in an engineering discipline
  • Full UK Driving License
  • Right to work in the UK
  • Good written & excellent verbal communication skills across all levels
  • Good time management and organisation skills
  • Must be able to pass BS7858 vetting level 4 (Inc of Scottish Disclosure and Credit check)
  • Happy to stay away from home for the 8 week training programme
  • Confident using Android devices
  • Appropriate delivery point for stock e.g. (shed, garage, storage unit)


What is the interview process?

  • Initial telephone screening to discuss background, training academy & the role
  • Video call with competency based / technical questions
  • Face to face interview

Reference: 40993186

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