Compliance Monitoring / Quality Control Analyst
Posted 5 April by
TN Recruits
Do you have a highly analytical, methodical and solution oriented mindset?
Do you strive to ensure complete customer satisfaction and the highest quality of service in your work?
This is an excellent new opportunity for a self-motivated, attentive individual to join this well-established and successful Financial Brokerage based in their Kings Hill offices.
This role will be supporting the company in ensuring outstanding quality and continuous improvement in client service provision by carrying out in depth analysis and monitoring of telephone calls and document records. You will be following their compliance framework in sampling cases, reviewing completed cases, sampling call and webchat records, documenting outcomes and assigning remedial actions etc.
About you:
In addition to being highly analytical and methodical, you will need prior experience in financial services, or financial compliance. If you have additional knowledge of Financial Quality Control and / or FCA Regulations this will be advantageous, however not essential as training will be given in all aspects of the role.
You will be highly customer focused, dedicated to ensuring a high quality provision. Being organised and process driven is also key, due to the consistent nature of the role and duties.
Benefits to you:
Competitive salary, 25 days holiday plus Bank Holidays, Pension scheme, Parking facilities, extensive training programme and much more!
Get in touch with Helen at ME Recruits now to find out more about this superb opportunity!
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
Reference: 52430672
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