Compliance Manager - Utilities

Compliance Manager

Salary: £40,000-£50,000 DOE + Bonus Hours: Full Time 37hrs per week Location: Remote Working with 1-2 days a week in our Northampton Office. Contract: Permanent

OnlineDIRECT provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry.

We pride ourselves on our family-like culture, emphasising shared values, team spirit and a commitment to excellence. These cultural attributes play a significant role in shaping our company and our reputation as the UK’s leading energy sales solution provider.

As Compliance Manager, you’ll be pivotal in ensuring OnlineDIRECT’s adheres to regulatory standards. Reporting directly to the Head of Technology and Business Oversight, you will collaborate with various stakeholders to implement comprehensive compliance measures. Responsibilities will include conducting supplier audits, chairing compliance meetings, investigating issues and developing educational materials to enhance company-wide compliance.

We are seeking candidates with a proven track record in the energy industry skilled at managing complex audits and investigations. However, we are also open to considering individuals who may not have direct industry experience but exhibit exceptional skills and potential.

Role Highlights:

• Conduct supplier audits to ensure compliance with OnlineDIRECT standards
• Lead Compliance meetings to foster a culture of adherence across all departments
• Investigate compliance issues, pinpoint root causes and implement corrective actions
• Develop educational materials to enhance employee awareness and understanding of compliance
• Improve auditing processes to proactively prevent compliance breaches
• Maintain confidential channels for addressing compliance concerns across employees
• Develop training materials for brokers and staff to keep them informed about industry changes and regulations
• Assist Complaints Handler in resolving complaints efficiently
• Coordinate reviews and align contract documentation with compliance requirements

Candidate Requirements:

• Minimum 2 years experience within Compliance
• Previous background in utilities is necessary, although candidates with experience in finance, regtech, or ombudsman sectors will be considered
• Strong grasp of supplier regulatory requirements
• Exceptional attention to detail with a focus on 100% accuracy
• Proficient in complaint handling
• Resilient, determined and committed to resolving issues successfully
• Effective team player with the capacity to work independently
• Previous experience in managing supplier relationships
• Confident in challenging practices and proposing innovations
• Proficient in Microsoft Office Suite, especially Excel, and in-house databases

Benefits

OnlineDIRECT offer a range of benefits, contributing to a well-rounded compensation package that includes financial incentives, career development opportunities and various perks designed to enhance employees quality of life and wellbeing. Here's a breakdown:

• Competitive Salary + Bonus
• Career Development & Ongoing Training
• 25 days annual leave, in addition to bank holidays. There’s also an option to purchase additional days
• Dedicated Volunteering day
• Company Pension
• Cycle to Work Scheme
• Employee Reward Schemes
• Team Incentive Days
• Death In Service (DIS)
• Health Cash Plan
• Employee Assistance Program (EAP)
• Early Friday Finish