Commercial Manager

Commercial Manager

Competitive salary plus car

Our client is looking for an entrepreneurial, results-orientated Commercial Manager capable of managing the commercial functions for their service which operates corporate transfers servicing Heathrow Airport and surrounding hotels, network service disruption services plus development and management of their Surrey and Oxford Bus Network.

Reporting to the Managing Director, the focus will be to lead and manage the commercial function within the London Heathrow region (LHR), taking advantage of all commercial opportunities. Primarily the role will focus on the airline contracts in providing effective account management to retain business as well as making introductions but the success in the role is the ability to win new business. You will be the lead for the Hotel service liaising with key stakeholders, addressing any service issues and complaints from the hotels. You will be required to expand the commercial opportunities relevant to this service as well as other key contracts.

You must be able to develop pricing and ticket strategies to assist in compiling tenders, contract renewal and developing new revenue streams and be familiar with route costing and data analysis in order to grow profitability whilst ensuring in making commitments that operationally LHR can deliver consistent quality of service to customers.

Ideally, the successful individual will have experience in a Commercial Manager / Officer or other relevant experience such as operating a passenger vehicle service, working with the airports, replacement services, networks, timetables and an aptitude for scheduling/data analysis. Candidates with a background in contracts management, network management/operations or operations supervisor/scheduler would also be considered.

Due to the nature of the role, the successful candidate will need to be flexible and prepared to work the required hours to meet the needs of the business, which may include anti-social hours and weekend working to meet client requirements.

Key Accountabilities

• Accountable for commercial revenue growth, planning, forecasting and leading commercial growth plans throughout the key areas of the business; Hotel Hoppa, Airline Contracts, Surrey and Oxford Bus Network and School contracts
• Deliver an excellent level of service to our customers
• Address and resolve potential issues regarding service disruptions/complaints
• Focus on delivering a quality service to increase customer satisfaction
• Monitor daily activities of retail units (retail facilities and online/e-commerce offerings)
• Produce regular reports regarding sales and revenue
• To lead customer complaints process and manage compliance by customer service
• Drive engagement with the depot teams, including driving staff
• To deliver agreed plans and budgets, including established level of service and service quality
• To manage and deliver agreed key performance indicators
• Retain and develop strong working relationships with stakeholders
• To ensure positive working relationships are maintained between operations, commercial and engineering functions
• To ensure positive working relationships are maintained between the Company and Local Authorities.
• Liaise with external bodies to improve the performance of lost miles and punctuality.
• To work in accordance with our client's policies, standard operating procedures and all relevant legislation and to chair occasional disciplinary hearings
• To work in accordance with Company Health and Safety Policies and regulations

Qualifications and Experience

• Strong negotiation skills, capable of influencing senior stakeholders and proven ability to win significant contracts
• Excellent customer service skills
• Effective communication skills, both written and verbal with the ability to analyse reports
• An appropriate level of IT skills
• Educated to at least GCSE Maths & English Pass or equivalent
• Holder of a valid CPC in Passenger transport or prepared to obtain in year one

Benefits

• Attractive and competitive salary
• Free employee travel pass scheme
• Pension