Collections Executive

Our client who offers finance to customers who are not accepted by the mainstream lenders and has built up a reputation for providing a strong product range are recruiting a Collections Executive to be based from their office in Chester. The role will pay a competitive salary and comes with an array of benefits.

You will be part of a fast paced, energetic team in a busy call centre contacting customers in arrears from day one, through to issuing to external agents. Ensuring the business meets its performance targets, together with due regard to all regulatory requirements.

No previous Collections experience required, as full training will be given. Call centre experience would be advantageous.

What is expected of the Collections Executive?

• Collections activity on all overdue active agreements.
• Provide excellent service to all customers both internal and external and embrace the principles of Treating Customers Fairly.
• Understand the key factors associated with the significant vulnerability.
• Recognise cases of significant vulnerability.
• Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s), to prevent contractual loss.
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
• Ensure call handling and service quality is maintained

What we look for in a Collections Executive:

• No previous Collections experience required, as full training will be given. Call centre experience would be advantageous.
• Working knowledge of Microsoft Office applications
• Basic IT skills
• Good communication skills (written and verbal)
• A team player
• Positive attitude
• Flexible in approach
• Ability to work to tight deadlines
• Experience working to FCA guidelines

What the Collections Executive will receive?

• Competitive base salary
• Pension scheme
• Employee referral programme
• Perks at Work
• Above and Beyond awards
• Income protection scheme
• Employee of the Year
• Long Service awards
• Life assurance

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.