We are currently working with our client looking for a Collections Advisor that will help deliver exceptional customer service in arrears management and support the customer to repay overdue repayments on their lending agreements.
The successful candidate will have previous experience within the financial services; able to show exceptional customer service to agree and set up appropriate repayment arrangements, managing the customer relationship to facilitate the appropriate resolution in line with company policy.
Responsibilities of the Collections Advisor…
·Actively engage and build trust with customers providing advice appropriate to their circumstances.
·Negotiate with customers on how best to bring their accounts up to date or agree a suitable repayment plan that works for both the customer and the business.
·Identify situations that may require specialist handling (e.g. Fraud or Legal) and refer these on as appropriate.
·Remain willing to actively review and improve the collections processes against business and customer measures from design to implementation.
·Develop and maintain all relevant policies and procedures within the department.
·Review communication templates and strategies ensuring continued adherence to compliance.
The right Collections Advisor will have…
·Previous collections experience within a regulated environment (essential).
·Excellent communication and negotiation skills.
·Proven attention to detail and ability to work calmly under pressure.
·An ability to work in an extremely fast paced environment.
·Computer literacy skills including MS Office.
Please note the hours of this role: 37.5 hours - 8am to 8pm (Monday to Friday) & 8am to 1pm (Saturday); must be available to work between these hours on a rota basis.
Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your CV and application for this role will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.
We hope you will apply for future roles that we advertise regularly on this website. However, to keep up to date with all our recruitment activity, please follow us on Twitter, like us on Facebook and check out our vacancy page on our website.
Smart Moves Recruitment is an Equal Opportunities Employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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