Client Services Associate

Overview:

Our client is looking for someone to join their team as a Client Services Associate to provide helpdesk and administration support to a portfolio of external clients and reaching payroll and provider monthly deadlines. This role also assists in the efficient running of the internal office and administration.

• Based in Leatherhead
• £20,000 - £22,000
• Hybrid (minimum 1 day in office)
• 5 hours per week
• Free Parking
• Flexible benefits package (see below for more information)
• Pension Contribution

Job specification:

• Assisting Clients within a helpdesk environment
• Responding to customer enquiries by phone and email within SLA’s
• Successfully handling and resolving customer queries and complaints
• Building relationships with key clients and internal employees
• Maintain client user manuals and documents as their requirements change.
• Identify and escalate priority issues to technical support and line manager
• Import of weekly/monthly HR files and running of data processes
• Export/Check/Send monthly Provider and Payroll files to strict deadlines
• Liaise with other teams as appropriate
• Testing client sites following change requests and annual renewals/upgrades
• Monitor the general email inbox and pass emails on to the relevant team/person where necessary
• Gather statistics to show the number of queries coming into the helpdesk and what the most common issues are

Person specification:

• Excellent written and verbal skills
• Adept in using all standard MS Office systems
• Strong team player
• Able to work under their own initiative
• Excellent attention to detail

Additional Information:

• Based in Leatherhead
• £20,000 - £22,000
• Hybrid
• 5 hours per week
• Free Parking
• Holiday Entitlement of 23 days + 1 day per complete year of service to max of 28
• Birthday day off
• Cyclescheme - choose bike and/or cycling equipment up to £3000
• Techscheme - choose a voucher to buy goods Curry’s or Ikea
• Gymflex - discounted annual gym memberships
• Charitable Giving - donate to your preferred charity a regular contribution from £5 per month, or round your pennies from your net pay to donate to the charity of the year!
• opt to join or add family members to the private medical insurance scheme
• Pension with 3% employer contributions
• Holiday - buy or sell up to 5 days annual leave
• "Byond" card - apply for a pre-paid MasterCard which allows you to get up to 15% cashback on purchases at over 80 retailers
• "MyActiveDiscounts" - get discounts on a range of wellness apps, products and services
• Life assurance 4 x salary
• Income protection 75% of salary

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.