Client Services Associate

The Role

Having recently heavily invested in our Academy, we are recruiting career driven and progressive team members to be based at our Harpenden Head office. This is a unique opportunity that will involve selling secondary ancillary services to our customers (mortgages, removals, conveyancing). You will be speaking with clients, purchasers, landlords and tenants by telephone as well as communicating via email. You will identify referral opportunities to introduce clients to hand-picked professionals, whom we have partnered with, in order to provide ancillary services.

While performing this role you will have the opportunity to go through a years specialist training focused on how to become a market leading property professional as part of our academy graduate scheme. This will involve spending time in all facets of our business, from residential sales, lettings, land & new homes, marketing, asset management and sales progression. Once you have 'graduated’ you will have the chance to join one of these departments to continue your development and career at Ashtons.

Our vision is that our high performing graduates will one day be the future leaders of our business!

Key Responsibilities

• Lead generation

• Applicant prospecting calls

• Vendor care calls

• Processing leads using bespoke software

• Following up on leads generated by CSD and branches

• Assisting in overflow calls from branches

• Prospecting archived/old files

Job Requirements and Skills

• A People person who is open, friendly and has a passion for great customer service

• A Team player who is enthusiastic, compassionate and hard working

• Able to help branches build strong relationships with potential clients

• Great telephone manner and communication skills

• Excellent time management skills

• A progressive and driven individual who is sales oriented

• Someone who is comfortable making a high number (80-100) calls per day to warm clients

Hours

Monday to Friday: 8:45 - 18:00

1-in-4 Saturdays: 9.00 - 17.00 (with a day off in the week)

Salary

£21,000 - £22,000 base salary + Commission

Benefits

28 days holiday (inclusive of Bank Holidays), Employee Assistance Programmes, competitions, company parties, Monthly lunches, end of month drinks provided by the business. Parking Permit Paid by the company

About Ashtons

Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today.

The group provides first class Estate Agency, Letting Agency and New Homes in Harpenden, Welwyn Garden City, Berkhamsted, St Albans and Hitchin. Outlying rural areas are dealt with through our specialist Village & Country office in Redbourn and second Village & Rural department at Welwyn Garden City.

At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs - nothing is classed as standard and nothing is left to chance. Exemplary service sits naturally alongside unrivaled performance.

We have strength and depth with over 100 enthusiastic and professionally minded people who contribute daily to the success of the firm. We have been recognised by the Sunday Times for 4 consecutive years in their Best 100 Small Companies to Work For list. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales and Lettings respectively.

We have also held the Investors in People accreditation for over 10 years.