What we do

Ashtons is an independent Estate Agency practice, founded over 30 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today.
The group provides first class Estate Agency, Letting Agency and New Homes in Harpenden, Berkhamsted, Welwyn Garden City and St Albans. Outlying rural areas are dealt with through our specialist Village &amp; Country office in Redbourn and second Village &amp; Rural department at Welwyn Garden City.
At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs &ndash; nothing is classed as standard and nothing is left to chance. Exemplary service sits naturally alongside unrivalled performance.

What we stand for

Who you'll work with

We have strength and depth with over 115 highly energised and professionally minded people, who contribute daily to the success of the firm. We have been recognised by the Sunday Times for 5 consecutive years in their Best 100 Small Companies to Work For list. We have also won 17 nationally recognised awards over the last 5 years.
Here at Ashtons we believe our people are our biggest assest and continue to invest heavily in the training we offer, the environment we work in (including state of the are offices and tools to maximise both our staff and clients experiences) as well as the culture in which we work, we pride ourselves in never standing still, always striving to better ourselves and not being afraid to try new things.

What you'll get

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The Role: Co-ordination and responsibility for all lettings transactions, from point of tenancy agreed to tenancy commencement. This will include dealing with renewals where appropriate. To protect the Lettings business from a legal and compliance perspective, ensuring the department meets all industry and company expectations. To assist with compliance, property management and accounting administration sharing duties as required and allocated by the Head of Lettings. Compliance: To check contracts &amp; documentation from a legal perspective Check Landlord has signed necessary paperwork prior to processing deals Co-ordinate deals for all offices, overviewing all initially agreed tenancies to ensure compliance prior to being progressed Ensure Right to Rent compliance requirements have been completed prior to authorising reference checks or issuing tenancy contracts Update systems on Reapit to record Right to Rent check details &amp; the renewals of Right to Rent checks &amp; other legally required visas &amp; documents Referencing tenants and dealing with both parties in the event reference checks fail or have special terms implied Administer and control compliance of new landlord and tenancy insurance or other FCA regulated products including rental protection offered by the business and review income, performance &amp; renewal activity periodically as required Ensure all agreed tenancy terms are lawful &amp; written into the tenancy agreement Ensure required documentation has been served on the tenant prior to tenancy commencement to ensure ability to serve notice when appropriate Ensure all legal documentation on file prior to tenancy commencement, with copies of paperwork where required, issued to all relevant parties Liaise with Contractors regarding cleaning and/or maintenance to prepare property for tenancy commencement Liaise with Inventory Companies regarding preparation of inventories &amp; check in appointments Process renewals including liaising with Lettings Managers for review of rental payments Assume compliance responsibility for each agreed let allocated to you, ensuring all relevant documentation to complete a deal has been received &amp; approved as acceptable for purpose Co-operate with and co-ordinate audits conducted both in house &amp; externally Create &amp; maintain efficient administrative procedures, filing &amp; reference systems across the company, ensuring confidentiality at all times Work collaboratively with the branch staff to ensure that information is communicated to all relevant personnel in a timely manner Property Management: Deal with maintenance issues reported in a timely manner Maintain records of works orders in Reapit, of issues reported &amp; subsequent action taken Log all notes on Reapit Ensure gas &amp; electrical safety checks are up to date Dealing with &amp; acting upon, any issues with the check-out reports Advising utility companies of meter readings Negotiating &amp; co-ordinating renewal contracts as and when required Carrying out routine visits to managed properties &amp; reporting to landlords Attending properties to allow access for contractors as &amp; when required Coordination of estimates &amp; undertaking of repairs by contractors, instruct repairs where authorised Ensure all contractors used &amp; recommended have provided details of their insurance provisions Provide regular progress reports to Landlords and Tenants re maintenance issues &amp; action being taken to resolve Client care: The business of Ashtons has built up a genuine reputation for high standards of customer care, such standards to be continued and improved wherever possible. In the unlikely event of correspondence being received from a dissatisfied client, that correspondence to be acknowledged in a diligent and timely fashion, investigated and responded to in accordance with Ashtons complaints procedure. Respond to legal and/or court documents, in line with correct protocol in conjunction with Head of Lettings and Head of People. Log, process, analyse and report on all complaints to the Head of departments for first, interim or final response investigations and collect and process the required evidence for internal and external grievances and complaints. Working Hours: Monday to Friday 8.30am - 6.00pm (3 days in office &amp; 2 days remote) Salary: 30,000 - 34,000 (Depending on Experience) Benefits: 28 days holiday (inclusive of Bank Holidays), competitions, company parties, monthly lunches, parking permit paid for by business, end of month drinks provided by the business and company subsidised eye tests About Ashtons: Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today. The group provides first class Estate Agency, Letting Agency and New Homes in Harpenden, Welwyn Garden City, Berkhamsted, Hitchin and St Albans. Outlying rural areas are dealt with through our specialist Village &amp; Country office in Redbourn and second Village &amp; Rural department at Welwyn Garden City. At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs - nothing is classed as standard and nothing is left to chance. Exemplary service sits naturally alongside unrivalled performance. We have strength and depth with over 120 enthusiastic and professionally minded people, who contribute daily to the success of our brand throughout Hertfordshire. We have been recognised by the Sunday Times for 4 consecutive years in their Best 100 Medium Companies to Work For list, being proud recipients of 1st place in the Property Sectors best company to work for in the UK. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales and Lettings respectively. We have also held the Investors in People accreditation for over 10 years.

Senior Asset Manager

About Ashtons: Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today. The group provides first class Estate Agency, Letting Agency and New Homes in Harpenden, Welwyn Garden City, Berkhamsted, Hitchin and St Albans. Outlying rural areas are dealt with through our specialist Village &amp; Country office in Redbourn and second Village &amp; Rural department at Welwyn Garden City. At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs - nothing is classed as standard and nothing is left to chance. Exemplary service sits naturally alongside unrivalled performance. We have strength and depth with over 120 enthusiastic and professionally minded people, who contribute daily to the success of our brand throughout Hertfordshire We have been recognised by the Sunday Times for 4 consecutive years in their Best 100 Medium Companies to Work For list, being proud recipients of 1st place in the Property Sectors best company to work for in the UK. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales and Lettings respectively. We have also held the Investors in People accreditation for over 10 years. The role: Substantial, continued investment is contributing to Ashtons success and growth, with our Land &amp; New Homes Department a significant component of this. We are recruiting for a New Home Sales Associate to be based on site in St Albans. This is a brand new development which is due to launch in June and will consist of 9 apartments and 23 houses. The successful candidate will be a proactive, energised team player who will have several years’ experience managing a new homes site in and around the Hertfordshire area. It is vital that this individual can represent the developer in enhancing their brand and offer a great customer experience. A proven track record is essential, and ideally, this individual will be used to working on high-end developments and dealing with affluent buyers. Applicant’s skill set Meeting and greeting buyers, showcasing the developer and development. Undertake viewings. Providing viewing feedback to the developer and being present for site meetings with the construction and marketing teams. Make valuable contributions towards the marketing of the site. Undertake local market SWOT analysis and become fully versed in the local market. Contacting applicants by telephone, email and post to book viewings of properties available on-site and building meaningful relationships and maintaining regular contact. Be familiar with the reservation process, helping buyers make choices and the issuing of CMLs. Be proficient in excel and be used to working with a developer-led CRM. Negotiate sales on behalf of clients, confirming applicant status, financial arrangements and ability to proceed. Progress sales in accordance with prescribed service standards, aiming for a recommendation rate of 98% from post-completion client questionnaires. Building and maintaining positive relationships with the client, buyers, mortgage brokers and solicitors both face to face and on the telephone. Pro-active, regular updates to clients and purchasers at the point of sale at least weekly if not more frequently. Make full use of marketing material available. Be used to working under pressure to meet deadlines and hitting financial year targets. Observe confidentiality and operate within the Data Protection Act with all times. Be social media savvy and engage with the developer’s marketing team to deliver current and meaningful campaigns. Remuneration: 30,000 basic competitive commission scheme (OTE 44,400) Hours: Thursday to Monday - 10.00am to 5.00pm (35 hours per week) 14 month contract Annual Leave: 28 days per annum (inclusive of Bank Holidays)

New Homes Sales Associate (Site based)

We have an excellent opportunity for a customer service focused professional to join the Ashtons family as a Weekend Viewing Guide, based in our friendly Welwyn Garden City office. The Person: You will be articulate with a professional appearance and engaging personality . A positive, energetic, 'can do' approach is essential, as is someone who enjoys a busy environment. You must be confident in working with the public, both face to face and on the telephone. The Role: The majority of your day will be spent accompanying applicants and prospective buyers to properties. In addition, time will be spent office based, assisting prospective and existing clients on the telephone and in person, delivering the exceptional customer service which Ashtons is renowned for. Previous experience / skillset Previous experience in the Estate Agency Industry would be desired but not essential. You will ideally have 2 years experience in a customer service or sales environment and be confident in dealing with the public both face to face and on the telephone. You will possess the ability to confidently and professionally communicate and conduct viewings with customers looking to purchase properties with high value You will need to have excellent time management and organisational skills. You will be IT literate and be able to confidently use all Microsoft Packages A valid driving license and own car is essential Working Hours: Saturday 9.00am - 5.00pm Salary: 12.00 per hour About Ashtons: Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today. The group provides first class Estate Agency, Letting Agency and New Homes in Harpenden, Welwyn Garden City, Berkhamsted, Hitchin and St Albans. Outlying rural areas are dealt with through our specialist Village &amp; Country office in Redbourn and second Village &amp; Rural department at Welwyn Garden City. At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs - nothing is classed as standard, and nothing is left to chance. Exemplary service sits naturally alongside unrivalled performance. We have strength and depth with over 120 enthusiastic and professionally minded people, who contribute daily to the success of our brand throughout Hertfordshire. We have been recognised by the Sunday Times for 4 consecutive years in their Best 100 Medium Companies to Work For list, being proud recipients of 1st place in the Property Sectors best company to work for in the UK. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales.

Weekend Viewing Guide

The Role Having recently heavily invested in our Academy, we are recruiting career driven and progressive team members to be based at our Harpenden Head office. This is a unique opportunity that will involve selling secondary ancillary services to our customers (mortgages, removals, conveyancing). You will be speaking with clients, purchasers, landlords and tenants by telephone as well as communicating via email. You will identify referral opportunities to introduce clients to hand-picked professionals, whom we have partnered with, in order to provide ancillary services. While performing this role you will have the opportunity to go through a years specialist training focused on how to become a market leading property professional as part of our academy graduate scheme. This will involve spending time in all facets of our business, from residential sales, lettings, land &amp; new homes, marketing, asset management and sales progression. Once you have 'graduated’ you will have the chance to join one of these departments to continue your development and career at Ashtons. Our vision is that our high performing graduates will one day be the future leaders of our business! Key Responsibilities Lead generation Applicant prospecting calls Vendor care calls Processing leads using bespoke software Following up on leads generated by CSD and branches Assisting in overflow calls from branches Prospecting archived/old files Job Requirements and Skills A People person who is open, friendly and has a passion for great customer service A Team player who is enthusiastic, compassionate and hard working Able to help branches build strong relationships with potential clients Great telephone manner and communication skills Excellent time management skills A progressive and driven individual who is sales oriented Someone who is comfortable making a high number (80-100) calls per day to warm clients Hours Monday to Friday: 8:45 - 18:00 1-in-4 Saturdays: 9.00 - 17.00 (with a day off in the week) Salary 21,000 - 22,000 base salary Commission Benefits 28 days holiday (inclusive of Bank Holidays), Employee Assistance Programmes, competitions, company parties, Monthly lunches, end of month drinks provided by the business. Parking Permit Paid by the company About Ashtons Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today. The group provides first class Estate Agency, Letting Agency and New Homes in Harpenden, Welwyn Garden City, Berkhamsted, St Albans and Hitchin. Outlying rural areas are dealt with through our specialist Village &amp; Country office in Redbourn and second Village &amp; Rural department at Welwyn Garden City. At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs - nothing is classed as standard and nothing is left to chance. Exemplary service sits naturally alongside unrivaled performance. We have strength and depth with over 100 enthusiastic and professionally minded people who contribute daily to the success of the firm. We have been recognised by the Sunday Times for 4 consecutive years in their Best 100 Small Companies to Work For list. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales and Lettings respectively. We have also held the Investors in People accreditation for over 10 years.