Claims Operations Analyst

Volante Global

Location: London

About Us

Volante Global are an award winning, multi-class, international underwriting group, delivering niche, specialist (re)insurance products to a broad distribution network. Employing underwriters with a proven track record in Europe, the Middle East, Canada, and the USA, we have seen unprecedented growth since starting in 2018, growth that is set to continue over the next 3 - 5 years. In January 2022, Volante's syndicate 1699 was approved by Lloyd's under the management of Asta, adding an insurance carrier to the existing MGA model.

About the Role

Key Responsibilities

• Provide support to the Claims Operations Manager with respect to Claims initiatives and projects.
• Assist in the management and utilisation of existing outsourced relationships including DCA's and expert panels
• Improve the quality of data received from third parties.
• Oversight and analysis of KPI data received from third parties
• Support internal teams, with a focus on Actuarial, Claims, Operations and the MI team.
• Management and reconciliation of Loss funds - predominantly via the Vitesse platform
• Identify opportunities to streamline and improve claims processes.
• Ability to document the processes undertaken in the Claims Operations team.
• Claims data entry, specifically for internally managed claims.
• Assist in the production of reports

About you

The ideal candidate will have;

• Strong communication skills and ability to liaise with stakeholders across the business
• Self-motivated and proactive approach to tasks
• Ability to use initiative
• Coding knowledge preferable
• Experience of extracting, documenting, and interpreting Management information
• Flexibility in approach
• A good understanding of the Lloyd's claims processes and systems - including ECF
• Good knowledge of the Microsoft Office suite, particularly Microsoft Excel
• Understanding of Lloyd's processes and practices
• Extensive Industry experience

Diversity & Inclusion

Diversity and inclusion are part of the Volante DNA. As a global organisation we have diversity of ethnicity, religion, and gender throughout the organisation from the top down. We have a "Diversity from Adversity" program through which we offer employment opportunities to people coming from disadvantaged backgrounds, and we continue to explore how to further these initiatives.

We are not partnering with agencies on any roles unless specified by the Talent Acquisition Team. Please do not send any unsolicited emails or Inmails with resumes/CV's as they will not be accepted or credited.