Claims Adjuster - International Casualty

Primary Details

Claims Adjuster – London Markets - International Casualty

QBE Insurance is a leading specialist in London Market and International Commercial Lines business. Active in both the Lloyd’s and Company market, QBE offers considerable diversity to the broking community. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.

The Opportunity:

The European Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations and reflecting the diversity and strength of the regions. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise.

We support the career aspirations of our people through a well-resourced personal development planning process that identifies and supports their current and future needs.

We are currently recruiting a Claims Adjuster who will be responsible for handling a variety of London Market Claims which may include; Professional Indemnity, Construction, International Property, International Casualty and Marine & Energy

Your new role

• Delivering a world class service to customers
• Accurately triaging and managing claim files through to settlement, prioritising new and existing work appropriately, ensuring that they are adequately reserved, and settled economically and fairly. The majority of which will be supported by a loss adjuster and or solicitor instruction
• Pro-actively owning transition of existing cases into the department
• Managing ad-hoc claims reports for stakeholders as required
• Team player, ready to be part of a market-leading claims team
• Supporting projects which may be Operational Excellence, Analytics or Automation related

About you

• Strong organisational skills
• Effective communication skills, written and verbal
• A strong and constructive team player
• Experience within Commercial Claims handling or Fee Earner desirable
• Experience handling PI/casualty claims
• Able to demonstrate a reasonable level of IT competency including Excel
• Excellent negotiating skills
• Curious, with a positive attitude and the ability to read and interpret complex documents

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada

Employer of the Year 2022Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.