CEB Associate Client Partner Business Clients

Posted 19 March by Gartner Featured

CEB Associate Client Partner - Business Clients (HR, Legal, Finance, Sales or Customer Service)


The opportunity:

The Associate Client Partner role is a service delivery position focused on client service and retention, rather than business development. In this role you will achieve world-class levels of client support, value-orientated usage, retention, and client loyalty, ensuring clients use and receive value from their purchased Gartner services.


The Associate Client Partner role provides a great opportunity to work with an international and dynamic team, delivering valuable insight to senior level clients in large organisations whilst developing your career in a fast growing organisation and gaining a very attractive salary package.


Key responsibilities:

  • Proactively build relationships with existing senior business clients over the phone to ensure that they are engaged and getting the highest return on their investment in Gartner.
  • Becoming a strategic partner to clients by keeping up to date with their key challenges and opportunities.
  • Drive continuous client usage of the services purchased by ensuring the connection of key business decisions and initiatives to Gartner expertise 
  • Being the main point of contact for any support clients require with their Gartner service.
  • Partner with Sales Executives to manage and retain client relationships and build client loyalty.
  • Understand and capture how the client measures value and ensure this is over delivered throughout the contract lifecycle.
  • Continually stay abreast of new product offerings



#LI-GI1Job Requirements:
  • Additional European language is an advantage 
  • Bachelor's degree AND/OR 1+ years’ work experience in an account management/ service role.
  • Proven ability to build strong client relationships with senior stakeholders. 
  • Evidence of over-achieving goals (top 20% performer)
  • Are goal orientated with positive attitude towards KPIs and targets
  • Excellent oral and written communication skills
  • Well defined prioritisation and organizational skills
  • Demonstrated intellectual curiosity/inquisitive nature
  • Demonstrated ability to work well in fast paced environment and to deadlines.



Reference: 34402820

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job