Catering Team Leader

Essentials Behaviour Standard.pdf

Conditions of Service Grades 6-13.pdf

This post is not on the bus route, please only apply if you can reliably commute to Edinburgh International Climbing Arena: Ratho, South Platt Hill, Newbridge, EH28 8AA. 

Become a proud team member of Europe’s largest indoor climbing arena and help us provide an unforgettable experience to every visitor. Our state-of-the-art facility is a great adventure destination, a world-class attraction that offers adrenaline-rushing fun for children and adults.  

We are looking for friendly, positive, and enthusiastic multitaskers to lead our Café team. This hands-on, front-of-the-house role is perfect for a vibrant, outgoing person with a proactive attitude who can create a welcoming and fun environment for all customers and employees.  

You will be responsible for:

• Monitoring the quality preparation and service of food and beverages.  
• Supervising, mentoring and motivating team members to ensure consistent customer satisfaction. 
• Cash handling, stock management and merchandising.  
• Leading by example in consistently delivering a culture of high performance to meet income targets.
  
  

Our ideal candidate will have: 

• Proven ability to lead by example and motivate team members. 
• Excellent interpersonal and communication skills and the ability to engage and connect with a varied customer base. 
• UK Driving licence along with access to a vehicle. 
• Previous hospitality experience demonstrating exceptional customer service. 
• Experience in basic food preparation and food assembly to comply with Food Safety & HACPP. 
• REHIS Elementary Food Hygiene certificate and barista training. 

In return, we offer one of the best rewards packages in the industry:

• FREE membership across all our centres with access to fitness classes, gyms, and swimming pools 
• Opportunities for training, career growth and development 
• Generous holiday allowance (32 days, rising with service up to 40 days) 
• Shift work which may fit around other commitments 
• Cycle-to-work scheme 
• Paid sick leave 
• Company pension 
• Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) 

If you are ready to lead our team in delivering great customer service in a safe and clean environment for our customers to enjoy, we would love to meet you.  

We encourage applicants to apply at their earliest opportunity as we will be running a fluid recruitment process. We will review applications as we receive them and arrange interviews with suitable candidates at the earliest opportunity.

 
Registered Scottish Charity No: SC027450

We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.