Case Handler

Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Case Handler to work in their busy office based in Chester. 

For the successful Case Handler our client is offering:

• £23,000 - £25,000 per annum
• Days role, Monday - Friday 9 am-5:30 pm 
• Permanent position
• 22 days holiday rising 1 day per year (up to 25)
• Company Pension Scheme
• Benefits package
• Opportunities of hybrid working once fully trained 

The Role of the Case Handler :

• Managing customer complaints and queries across several internal and external communication channels
• Prioritise and action own CASE-LOAD to meet internal and external deadlines
• Acknowledge and resolve customer complaints in a timely and helpful manner to resolve complaints successfully
• Responding promptly to customer enquiries both verbally and in writing, whilst being concise and accurate
• Maintaining a positive, empathetic, and professional attitude toward customers always whilst conveying the Company or third-party position in the matter.
• Provide feedback on the efficiency of the customer relations process and highlight any issues to ensure standards are maintained and adjustments made to processes if required.
• Ensure the desire to achieve customer personal satisfaction is communicated and provide professional
• customer support.

What our client is looking for in a Case Handler :

• Previous experience managing customer complaint cases alongside thorough investigation - ESSENTIAL
• Any exposure working in a case manager role from a regulated industry would be desirable 
• Experience working with customers in a dispute resolution situation - ESSENTIAL
• GCSE English and Maths: Level 4 or above (or equivalent)
• Previous travel industry experience B2C - BENEFICIAL
• Must be IT literate 

Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer 

Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside 

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency, agent, agencies, employment agency or employment business.