Are you looking for the next step in your care career? Would you like full support, training and career progression, to help you drive high standards of care for people living in their own homes? If so, Carewatch Care Services would love to hear from you.
We are now looking to recruit an experienced Quality Officer to work within the Luton / Central Milton Keynes area. The main purpose of the role is to ensure Care is delivered to the highest standard of quality. You will be the first person to create a positive impression of Carewatch when carrying out an initial visit and appropriate assessment of all Care packages whilst creating tailored Care/Support Plans. You may also be required to visit service users and deliver excellent care should there be a requirement. This role would suit a flexible, forward thinking, professional individual who is looking for their next career move within an established and fast expanding business.
Duties will include:
To conduct service reviews to update the Needs Assessment, Care/Support Plan and Risk Assessment documentation as appropriate
To provide care and cover care calls should a run go down
To undertake local Quality Audits in line with regulatory and contractual requirements
To monitor compliance ensuring all Service User and Employee files are maintained and updated as required
To carry out field observations for all new Care Workers in line with our in-house training and development programme and take any appropriate action as necessary
To communicate effectively with branch staff and other internal teams as required
To implement quality control procedures and processes to ensure the Branch achieves the required level of compliance at all times
To ensure Health and Safety Legislation is adhered to at all times
To undertake other duties as requested by your Line Manager
To undertake on-call activities which will be one week in every six weeks once trained
The successful applicant will have previous experience within the Health and Social Care sector and will ideally will be proficient in undertaking Customer Care Needs Assessments, writing Care Plans and auditing and observing quality standards. Superb customer service skills are a must along with a positive, can do attitude. Attention to detail is also vital as is a genuine passion for quality and high standards.
This is a fantastic opportunity for someone who enjoys to go the extra mile whilst making a real difference to individual’s quality of life.
We believe strongly in supporting our Employees to achieve their career aspirations, which is why we offer a structured career pathway to help you achieve your career goals.
This post is subject to an Enhanced DBS check and you must have a full UK drivers license.
- Care Plans
- Personal Care
- Needs Analysis