Call Handler

Posted 15 March by Hays Specialist Recruitment Limited
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A Call Handler Job in Portishead, North Somerset with salary between £26,422 to £29,260.

Your new company
This police force is made up of over 5,000 warranted Police Officers and staff and is supported by a range of volunteers providing vital services to the community. The impressive headquarters offer a superb working environment, great team ethos and full range of benefits. This is an organisation focused on diversity and inclusion. The role will be run of shifts which are 6 days working, then 4 days off. The breakdown of the hours is 2 early morning (7am-5pm), 2 late evenings (1pm-11pm), 2 nights (11pm-7am).

Your new role
As a Call Handler, you are an integral part to the organisation and your role will involve acting as first point of contact to members of the public, internal staff and external agencies. You will respond to both emergency and non-emergency calls to the Constabulary, making accurate assessments based on risk and vulnerability, where you will determine the most appropriate response. You will also investigate and identify information from various sources and ensure Constabulary systems are updated in line with local and national guidelines.

What you'll need to succeed
You will need to have experience within a customer service environment and have an accurate typing speed of 35 wpm. You must have experience of dealing with people over the telephone and email as well as being able to make appropriate decisions. This is a fast paced, dynamic environment so you will need to be adaptable and stay calm in difficult situations.

What you'll get in return
You will receive a salary from £26,422-£29,260 per annum, to be eligible for the highest pay bracket you will need to be happy to work some unsociable hours throughout the week and weekends. This is a great opportunity to really make a difference to the community

This organisation has a full range of benefits including pension, health and well-being, generous annual leave as well as career development.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 37522719

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