Business Systems analyst

Business Systems Analyst - Ripley, Derbyshire - 28/36k

ALH Recruitment are looking to recruit a Business Analyst with immediate effect for our global leading client based in Ripley, Derbyshire.

Role - Business Systems Analyst

The Microsoft Business Central / Business Systems Support plays a pivotal role within their IT team, focusing on optimizing business operations through the utilization of Business Central, CRM systems and Microsoft's 365. Working closely with their users across four Business Units, the Business Systems Support ensures seamless functionality and user satisfaction with the IT infrastructure.

Key Responsibilities:

• Offer hands-on desk side IT support and training to users in efficient utilization of Business Central and CRM tools.
• Manage IT support calls through a Helpdesk facility, providing regular reports to maintain service level agreements.
• Pro-actively identify, prioritize, and resolve system, hardware/software, and network issues in a timely manner.
• Monitor and report on key performance metrics related to system functionality and user satisfaction.
• Collaborate with the Group Head of IT to develop and maintain documentation, department policies, and procedures.
• Coordinate with third-party suppliers for hardware and software auditing.
• Provide backup support within the IT team to ensure uninterrupted service levels.
• Conduct assessments of user IT skills and develop training documentation to enhance proficiency in IT systems.
• Deliver IT induction training to new staff, facilitating their integration into the business.
• Deploy new IT hardware across the organization as needed.
• Perform additional duties as delegated by the Group Head of IT and/or Managing Director.

Required Experience:

• Proficiency in Microsoft's Business Central and CRM systems is required.

• Experience in IT back office/systems administration and desk side support around Microsoft Windows Server (2019/2022), Windows Operating Systems (Windows 10/11), and Microsoft Office 365 is desirable.

If you feel you have the skills and experience to step into this exciting Business Analyst Role working for our leading global communications company, then please apply below.